Complaint Procedure

How to make a complaint

At fastPAYE we are committed to providing a service of the very highest standard. Sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible. So if you’re unhappy with something, then please make sure you let us know by contacting us either by email, telephone or in writing as detailed above.

Where we can reach an agreement to your complaint within 3 business days we will contact you to confirm we have resolved the issue. If the issue is more complex or we can’t resolve the problem within 3 days:

• We will contact you to acknowledge your complaint
• We will aim to respond to your complaint within 15 calendar days. If there is a delay we will keep you updated on our progress.

Complaints for employees using fastPAYE:

Please contact us via:
E mail:
Phone: +44330 323 0596
Address: 3 Waterhouse Square, 138 – 142 Holborn, London, EC1N 2SW

Complaints for employers using fastPAYE

Please contact your fastPAYE account manager or use the contact details above.

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